Last updated: 24 October 2026
1. Scope
This policy explains cancellations, refunds and complaints for services provided by SIMIE TECH. If your written proposal says something different, the proposal applies.
2. Prices, payments and deposits
Prices are in Pakistani Rupees (PKR). Each project starts with a package from our pricing page or a written proposal that states the scope, price and payment schedule. An advance payment, where required, secures your place and covers the start of the work.
Online payments are made through a secure payment link from Safepay. Card details are entered on Safepay’s payment page and are never entered on or stored by our website.
3. Cancelling before work starts
If you cancel before we have started, we will refund your advance payment, less any non-recoverable costs we have already paid for you, such as domain registration or licences.
4. Cancelling after work starts and before delivery
You can cancel at any time before final delivery by telling us in writing (email or WhatsApp). You then pay for the work completed up to the date of cancellation, and any advance paid is applied to that amount. If you have paid more than the value of the work completed, we refund the difference. We will hand over the completed work you have paid for.
5. Completed work
Once a deliverable has been delivered and approved, fees for it are not refundable. If something does not match the agreed scope, tell us and we will correct it within the revisions described in your package or proposal.
6. Ongoing services
For recurring services such as maintenance, support or marketing management, you can cancel with the notice period in your proposal (30 days if none is stated). Fees for a period that has already started are not refunded.
7. Third-party costs
Costs paid to other companies, such as advertising spend, domains, hosting, software licences and WhatsApp conversation charges, are governed by those providers’ terms and are not refundable by us.
8. Delivery timelines
Our work is digital and is delivered online. Typical delivery times, from 3 working days for a single workflow to 3–4 weeks for a store or a WhatsApp assistant, are listed in section 5 of our Terms of Service and on each package on the pricing page. Delivery times run from the day we receive the advance payment and the content and access we need from you.
9. How to ask for a refund
Email info@simietech.com with your project name, invoice number and the reason for your request. We reply within 48 hours. If we approve a refund, we aim to settle it within 14 days, to the original payment method where possible.
Refunds for online payments are returned through Safepay to the payment method you used. Your bank or card issuer may take additional time to show the refund on your statement.
10. Complaints and disputes
If you are unhappy with our work, a delay, a charge or anything else, tell us:
- Email: info@simietech.com
- WhatsApp: 0300 4350906
- Phone: 0300 6258855
We acknowledge every complaint within 48 hours and aim to resolve it within 7 working days. If a complaint needs more time, we tell you why and when to expect an answer. If you are not satisfied with the outcome, tell us and the owner will review your case personally.
11. If we cannot agree
Please talk to us first. We will try in good faith to resolve any concern fairly. See our Terms of Service for governing law.
Contact us
Questions about this page? Contact us:
- SIMIE TECH (a sole proprietorship of Naeem Sohail)
- Registered business address: House No. 467, Block D, Alrehman Garden, Phase 2, Sharqpur Road, Lahore, Pakistan
- Phone: 0300 6258855 · WhatsApp: 0300 4350906
- Email: info@simietech.com